Payment
What payment methods do you accept?
We accept all major credit/debit cards along with PayPal, Amazon Pay and Apple Pay. We also offer Klarna for UK customers. You can see more information on Klarna here.
My order failed, but funds have been taken!
This usually happens when some incorrect information has been added at the checkout stage. Your payment provider will have ‘shadowed’ the funds, but the transaction was unable to be completed - it may show as a pending transaction on your account, bu
Why does my bank statement show two transactions for the same order? Was I charged twice?
When you place an order your bank statement will display both a pre-authorization and the final sale. The pre-authorization hold will drop off within a couple days, depending on the policies of your bank. This hold allows us to verify that funds are
Where do I enter my discount code?
If you have a discount code, you can enter it at the checkout stage, just after you’ve entered your delivery info.
Will I have to pay a customs charge?
Orders are sent from warehouses in the US so orders inside the US will not have to pay customs charges.