Orders
How can I cancel my order?
We know you want to get your hands on your Sneak package as soon as possible, so we process orders in rapid time. This means it’s not possible to cancel your order after it has been placed. Check out our returns page for all returns info.
How can I change my order?
Here at Sneak, our reaction times are pretty quick. We process your orders in rapid time, so it is not possible to amend your order after it has been placed.
Where can I check my order status?
You will receive a confirmation email with information on your courier who will keep in touch with you on the status of your Sneak package.
I haven't received an order confirmation email. What should I do?
It might sound obvious, but please check your junk/spam folders first - and double-check that the email address you provided with your order was spelt correctly. If you still can’t see your confirmation email within a couple of minutes of the order b
Can I get a return/exchange?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You can see full return information here.
My order is marked as fulfilled but I have not received?
When an order has been marked as fulfilled this just means this has been passed over to the dispatch team to process. Please keep an eye on your emails for your tracking information.
Can I get a return/exchange?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You can see full return information here.
How do I track my order?
Follow this link to track your order